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Terms and Conditions

Adult Learning – Terms and Conditions

  1. Introduction

These Terms and Conditions apply to all courses offered by Bristol City Council Adult Learning.

By enrolling on a course, you agree to these Terms and Conditions.

In these terms:

  • “we”, “us”, and “our” refer to Bristol City Council
  • “you” refers to the learner

  1. Enrolment and Payment

2.1 Payment

Course fees must be paid in full at the time of enrolment.

2.2 Late Enrolment

If a course has already started, late enrolment may be possible subject to availability. Please contact us to discuss.

2.3 Ways to Enrol

You can enrol:

  • Online via our website (credit/debit card)
  • By phone on 0117 903 8844 (credit/debit card)
  • In person at Stoke Lodge (credit/debit card or cash)

2.4 Opening Hours

Stoke Lodge is open:

  • Monday to Thursday: 9:00am – 5:00pm
  • Friday: 9:00am – 4:00pm

During busy enrolment periods, response times may be longer. We appreciate your patience.

  1. Concessionary Fees

3.1 Eligibility

If you receive eligible income-related benefits, you may apply for a concessionary fee.

Concessions apply to course fees only and do not cover materials or exam fees.

Eligible benefits include:

  • Universal Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Housing Benefit
  • Guaranteed Pension Credit
  • Asylum seekers in receipt of government means-tested support

Learners who receive a pension are not eligible unless they also receive an income-related benefit.

3.2 Evidence Requirements

  • If enrolling online or by phone, you must pay the full fee initially and provide valid original evidence before the course begins to receive a refund.
  • If enrolling in person, original documentation must be shown at enrolment.

Photocopies will not be accepted.

We reserve the right to refuse or withdraw concessionary fees if eligibility cannot be verified.

  1. Course Cancellations and Refunds

4.1 If We Cancel a Course

If we cancel your course:

  • You will receive a full refund of course fees
  • We are not responsible for any additional costs, such as materials already purchased

4.2 If You Cancel

  • 7 days or more before the start date: refund minus a 20% administration fee
  • Less than 7 days before the start date or after the course has started: no refund
  • Enrolments are non–transferable.  If you are unable to attend, you will not be able to send another person in your place.

4.3 Refund Processing

Refunds for online or telephone payments will be made via the original payment method within 14 days of approval.

Refunds for payments made in the office will require you to attend with your payment card.

  1. Transfers

  • Transfer requests must be made at least 7 days before the course start date
  • A 10% transfer fee applies
  • Transfers are subject to availability
  • Transfers between Language levels may be possible, subject to availability

If we cancel your course, transfers will be offered free of charge.

Enrolments are non-transferable to another person.

  1. Illness and Non-Attendance

We understand that illness or unexpected circumstances may arise. However, refunds or transfers are not available for non-attendance.

  1. Online Learning

You are responsible for ensuring that you have:

  • Suitable equipment
  • Appropriate software
  • Reliable internet access

We are not responsible for issues arising from your own equipment or connectivity.

If technical issues occur with our systems, we will take reasonable steps to resolve them.

  1. Course Information and Changes

We make every effort to ensure that course information is accurate.

However, we reserve the right to:

  • Cancel or reschedule courses
  • Change course content, tutor, location, or delivery format

We will notify you as soon as reasonably possible if changes occur.

  1. Complaints and Feedback

If you have concerns about your course, please raise them with your tutor as soon as possible.

For further feedback, complaints or comments:

  • Speak to a member of staff, or
  • Email: stokelodge@bristol.gov.uk

We welcome your feedback and aim to resolve issues promptly.

  1. Fraud Prevention and Detection

Bristol City Council is required by law to protect the public funds it administers.

Information provided may be shared with other organisations responsible for auditing or administering public funds to prevent and detect fraud.

  1. Data Protection

We process personal data in accordance with UK data protection legislation.

For details on how your information is used, please refer to our Privacy Notice.

  1. Liability

We are not liable for any indirect or consequential loss arising from participation in our courses.

Our total liability is limited to the amount of the course fee paid.

  1. Equality and Accessibility

We are committed to providing an inclusive learning environment.

If you require additional support or reasonable adjustments, please contact us before your course begins so we can discuss your needs.